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TERMS AND CONDITIONS RESELLER POLICY As a customer or potential customer, please review and become familiar with these Reseller policies. Should you have any specific questions regarding these policies, please contact our Service Staff. 1. Our Resellers are responsible for collecting payments from their own customers. Resellers are, in turn, responsible for payment directly to us for the full amount of their quarterly bill. If a Reseller's customer is delinquent with payment to the Reseller, the Reseller may request a Server to be disabled until payment is received. 2. The Reseller agrees to pay us a quarterly Service Fee for the services we provide based upon the current Price Schedule. All accounts are billed according to the calendar month. Terms are set at N/14, or net amount due within 14 days of billing. If the customer is paying automatically with a credit card, the credit card will be charged on or around 14 days prior to the invoice due date. For those credit cards that are not cleared, a second billing attempt will take place on or around the due date. If the customer is paying with other methods (money order, check, etc), payment should be received at our corporate headquarters by the due date to avoid late fees or cancelation. The Service Fee is subject to adjustment, with notice, according to the current Price Schedule. 3. If a Reseller requests termination of a Server(s), the Service Fee is not prorated for the quarter and the quarterly fee is still applicable. Please keep this in mind as you request a Server to be terminated. 4. Reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60 day time frame) you discover an error on the part of iServer and notify us of this error, it can then be corrected. 5. Should an end-user of a Reseller request to become one of our Resellers, the end-user is subject to the following:
c. A new Reseller must close any accounts with their previous Reseller according to the standard procedure for that particular Reseller. The new Reseller should ensure that their balance is paid in full to their previous Reseller. Should the previous Reseller prove that there is an outstanding balance, the Servers that have been ordered will be placed on hold until the accounts have been paid in full. Frequently Asked Questions |
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6543 East Omega St., Mesa, Arizona 85215 About Us Products & Services Terms and Conditions Privacy Policy Contact Us |
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